Lead the Next Chapter of Community-Connected Care
At Chorus, we believe communities thrive when people feel connected. We’re redesigning how care works in Australia — moving from transactional services to belonging, autonomy, and genuine human connection.
See Dan’s video on why this role matters so much right now.
We’ve grown into a network of 20 autonomous Local teams across WA, each empowered to make decisions close to the people and communities they serve.
To continue stewarding this transformation, we’re looking for someone who is as passionate about people as they are about systems — someone who leads with curiosity and a desire to build something meaningful with others.
About the Role: Chief Customer Officer & Strategic Coach
This is not a traditional executive role. It blends:
Customer Experience Leadership
Stewarding the end-to-end customer journey — from first contact to community thriving.
Human & Digital System Integration
Helping shape digital platforms, data, and customer insights so they empower people, not create friction.
Coaching Across 20 Locals
Supporting Local Leaders through coaching, shared learning, and distributed leadership — not hierarchy.
Strategic Partnership
Working with the CEO, Board, and Local network to grow a model of care WA (and Australia) genuinely needs.
A Note About the Job Description
You can read the linked job description here.
But we want to be clear:
The job description is not set in stone.
It’s dynamic, evolving, and absolutely open to shaping with the right person.
We care far more about who you are, how you think, and what strengths you bring, than whether your experience fits a rigid outline.
This role will be co-created with a shared understanding of the impact we want to make together.
Who We Think Will Thrive in This Work
- Leaders who see systems and patterns, not silos
- People who blend digital literacy with human-centred design
- Coaches at heart — relational, generous, curious
- Innovators who want to build, not just improve
- Executives who prefer empowerment over control
- Those energised by emergence, co-creation, and community
Relocation to Perth is supported for the right candidate.
Interested? Let’s Start a Conversation.
We’re not asking for a traditional, lengthy application. Instead, we invite you to share:
A one-page letter of interest
Tell us why this work matters to you, what you’re curious about, and the kind of impact you want to make.
Your CV
So we can understand your experience and leadership journey.
Please email both documents to:
CCO@chorus.org.au