For Customers

Chorus & the coronavirus (COVID-19)

The health risk posed by COVID-19 to Western Australians has greatly decreased in recent weeks, and restrictions are easing. In light of that, Chorus has started to further adapt its services.

The main principle has not changed: we aim to meet customer needs AND keep Chorus people safe and well.

Broadly, we are glad to be able to recommence services that have changed or paused thanks to COVID-19. Having said that, we recognise that the people best able to determine the appropriate adaptation are those closest to the action: customers, volunteers and front line staff. Thus we are giving very few directions “from the top”. Chorus people will collaborate with customers to agree what services are available and how they are best delivered; meeting needs AND keeping safe and well.

In parallel with the improving health situation, we know that many people will be doing it tougher than ever, thanks to the economic impact of COVID-19. This impact could last for a long time. So, in addition to getting back to normal, we want to explore how we might do more. For example, thanks to Chorus learnings throughout the COVID-19 experience, we can now offer meals to people facing food shortages, deliver services via a variety of virtual and online channels, and support local neighbourhoods to strengthen their own networks of support.

We encourage you to explore our website, talk to your regular Chorus contact or contact us via 1800 264 268 or contact us form.

If you are unwell, please contact your GP. For information on COVID-19, ring the National Coronavirus Helpline on 1800 020 080.

If you have an upcoming service scheduled and you or someone you know has been unwell, please let us know.

For the most up to date information from the West Australian Government, please visit www.wa.gov.au/government/covid-19-coronavirus