For Customers

We are committed to ensuring the rights of customers, families and carers are always being met. Chorus people — both staff and volunteers — care about our community and believe every person can make a positive difference to the lives of others. Everyone has a role to play in ensuring these relationships are effective and […]

If you’re receiving Chorus services, this section has important information for you.

For information regarding Chorus Transportation services excerpt.

Chorus is committed to protecting the privacy of your information: We collect personal and sensitive information through email and direct communication with you, both solicited and unsolicited. We collect, store, use and distribute a range of information that is defined by the Privacy Act 1988 (and the supporting Australian Privacy Principle) as both personal and […]

We welcome all feedback from customers, their families and their support teams, as it helps us improve our services and create a better customer experience. If you have any suggestions, complaints or compliments about our services, we want to hear from you.

Following recommendations of the Royal Commission into Aged Care Quality and Safety, the Support at Home program is Australia’s new in-home care system.

If you have concerns about the quality of the service you or your loved one is receiving from Chorus and you would like independent advice and support, you may wish to speak to an advocate.

If you’re receiving or considering Chorus services, these FAQ’s could help provide answers to commonly asked questions.