For Customers
Updates
Home Care Packages Fees Update
Updated 2 June 2023
The Minister for Aged Care has sent a letter to Chorus customers about Chorus Home Care Package subsidy increases. Chorus has also sent a fee increase schedule to Chorus Home Care Package customers. Click here for more information and FAQs
Chorus & the coronavirus (COVID-19)
Updated 8 August 2022
Your health and safety are our top priorities at Chorus as we continue to closely monitor the COVID-19 situation in WA and live with COVID-19 in the community as safely as possible.
- We have a dedicated COVID-19 response team following the latest government advice from WA Health on health and safety.
- We are committed to maintaining your service delivery and support. There is a possibility that we may need to adapt or cancel some services as the COVID-19 situation evolves. We will communicate directly with you if this happens.
- Chorus staff have been trained in COVID-19 prevention measures to keep us all safe. We are following strict personal hygiene guidelines, including social distancing, masks if requested by the customer, and using antibacterial hand sanitiser and wipes.
How you can help us
To ensure your health and safety, as well as the safety of our team, please let us know if:
- You have tested positive for COVID-19 and you are self isolating
- A member of your household is self isolating
- You have symptoms of COVID-19 or if you are unwell.
For the most up to date information from the WA Government, please visit wa.gov.au/government/covid-19-coronavirus
Forms & Policies
Click on the bars below to find a list of forms and policies for Chorus customers.
If you are looking for something not listed here, please call us on 1800 264 268 or complete the contact form below.
To read more about the new look invoices click here
Fee schedules
- Commonwealth Home Support Programme
- Home Care Package Fee Schedule
- NDIS Fee Schedule
- NDIS Self Managed Fee Schedule
- Cancellations
Please contact us for any other services
Payment options
- Direct Debit Form
- If you would like to set up a payment plan please email customeraccounts@chorus.org.au
- Locations for in person payment
| Location | EFTPOS | Cash Payments |
|---|---|---|
| Chorus Peel North: Ability Arts, 6 Cumberland Street, Greenfields, WA 6210 |  |
|
| Chorus Melville: 38A Waddell Road, Palmyra, WA 6157 | |
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| Chorus Cockburn: 24 Leichardt Street, Bull Creek, WA 6149 | |
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| Chorus Victoria Park: 43 Planet Street, Carlisle, WA 6101 | |
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| Chorus Albany: 122 Grey Street, Albany, WA 6330 | |
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Policies
- Privacy statement
- Chorus Charter of Rights – Carers
- Chorus Charter of Rights & Responsibilities – Customers
- Commonwealth Psychosocial Support Referral Form
Information sheets & forms
Policies
- Privacy statement
- Chorus Charter of Rights – Carers
- Chorus Charter of Rights & Responsibilities – Customers
Information sheets & forms
At Chorus we understand people don’t exist in a vacuum, but rather they live in communities amongst networks of family, friends and carers. Below are useful links and information for all carers, including the Government carer support site, Carer Gateway: