For Customers
Chorus & the coronavirus (COVID-19)
Updated 05 February 2021
We are following all WA Health Department guidelines.
In line with WA Government directions, we will recommence all non-essential services from 6pm Friday 5 February. There will be some exceptions and we may need to adapt or cancel a service. If your service is changing we will contact you. If you are not contacted your service will be going ahead.
If you are unwell, please contact your GP. For information on COVID-19, ring the National Coronavirus Helpline on 1800 020 080.
If you have an upcoming service scheduled and you or someone you know has been unwell, please let us know.
For the most up to date information from the West Australian Government, please visit www.wa.gov.au/government/covid-19-coronavirus
Click here to download a copy of the customer information sheet.
Click on the bars below to find a list of forms and policies for Chorus customers.
If you are looking for something not listed here, please call us on 1800 264 268 or complete the contact form below.
To read more about the new look invoices click here
Fee schedules
- Commonwealth Home Support Programme & HACC
- Home Care Package Fee Schedule
- NDIS Chorus Fee Schedule
- Fee for Service
- Cancellations
Please contact us for any other services
Payment options
- Direct Debit Form
- If you would like to set up a payment plan please email customeraccounts@chorus.org.au
- Locations for in person payment
| Location | EFTPOS | Cash Payments |
|---|---|---|
| Mandurah: Ability Arts, 6 Cumberland Street, Greenfields, WA 6210 |  | |
| Chorus Kitchen: 38A Waddell Road, Palmyra, WA 6157 | | |
| Bull Creek Social Centre: 24 Leichardt Street, Bull Creek, WA 6149 | | |
| Carlisle: 43 Planet Street, Carlisle, WA 6101 | | |
| Albany Senior Citizens Centre: 122 Grey Street, Albany, WA 6330 | | |
Policies
- DES Code of Practice
- DES Service Guarantee
- Privacy statement
- Chorus Charter of Rights – Carers
- Chorus Charter of Rights & Responsibilities – Customers
Information & forms
- Advocacy Information Sheet
- Suggestions, compliments & complaints
- Customer Feedback Form
- DES Services Guide (click below image)
At Chorus we understand people don’t exist in a vacuum, but rather they live in communities amongst networks of family, friends and carers. Below are useful links and information for all carers, including the Government carer support site, Carer Gateway: