Depending on your funding and service arrangements, you may wish to contact one of the agencies below if you have an unresolved complaint or are unhappy with the way your complaint was handled:
- Disability Employment Services: Contact the Department of Social Services National Customer Service Line on 1800 805 260.
- Home Care Packages and Commonwealth Home Support Program: Contact the Aged Care Complaints Commissioner on 1800 550 552 or in writing to Aged Care Complaints Commissioner, GPO Box 9848, Perth, WA.
- Personal Helpers and Mentors Services: Contact the Department of Social Services on 1800 634 035.
- Individualised Community Living Strategy Services: Contact the Mental Health Commission on (08) 6272 1200.
- Partners in Recovery Services: Contact the Department of Health on 1800 020 103. (If you have a speech or hearing impairment, phone 1300 555 727).
- Community Visitors Scheme Services: Contact the Department of Social Services on 1800 634 035.
- National Disability Insurance Scheme Services: Contact the NDIS on 1800 800 110.
- WA National Disability Insurance Scheme Services (WA NDIS): Contact the Department of Communities’ Disability Services Consumer Liaison Officer on (08) 9426 9244 or email CLO@dsc.wa.gov.au
- Care and Housing for the Aged: Contact My Aged Care on 1800 836 799.
- Age-Friendly Melville Assistance Fund: Contact the City of Melville toll free on 1300 635 845 or phone (08) 9364 0666.