It is essential you are present when any service is provided at your home. We cannot provide services if you are not home. If you do not answer the door, Chorus will attempt to contact you by phone. We’ll talk to you about what we should do in the event you are not home when we expect you to be. For example, you may want us to contact a family member or phone an emergency contact number. Please keep us updated on changes to your contact numbers. If we are unable to make contact with you, and your emergency contact person is not available, Chorus may call the police to gain access to your premises to make sure you are not injured and unable to seek help. For this reason, it’s really important you ring the office to let us know if you won’t be home.
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