Prioritisation and Wait Times

The Support at Home program aims to add 300,000 more places over the next 10 years.

The aim is to reduce wait times once the Support at Home program commences although initially, Australians should expect current wait times for Home Care Packages to carry over into Support at Home.

The aged care prioritisation system will feature two key changes under the Support at Home program:

  1. Priority ratings will be automatically determined based on results and responses collected during assessments; every applicant will receive a rating tier of High, Medium, or Standard after completing their assessment. This new prioritisation system will replace the National Priority System for Home Care Packages.
  2. When wait times for services exceed expectations under Support at Home, participants will be assigned an interim allocation of their Support at Home classification budget while they wait to receive their full funding. The allocation will be 60% of their budget; the remaining 40% will be allocated when funding is available.