A big congratulations to Chorus Kitchen in Palmyra for receiving a âHigh Performanceâ rating on their half-yearly Home and Community Care (HACC) Food Safety Audit. The auditor commented on the quality, presentation and packaging of the meals as the best heâd seen in any Meals on Wheels kitchen, and complimented the whole team and the way they work together. In addition, he will seek recognition for Chorus Kitchen from the City of Melville if they achieve the same result on their next audit.
So whatâs in Chorus Kitchenâs special sauce?
Ultimately, it comes down to great culture! According to Community Services Manager Mandy Waters and Meal Services Team Lead Gigi Warren putting culture first leads to outstanding compliance outcomes. Some other comments about Chorus Kitchenâs success from staff and volunteers include:
we roll up our sleevesâ
âno snowflakes hereâ
âusing our gifts and talentsâ
âwe have all the right ingredientsâ
âowning and sharing mistakes is actively encouraged and celebrated, thatâs how we learnâ
âgenuine openness, building relationships, connecting outside work, all are equal, everyone is tuned into each other
Gigi recently took a trip to the Albany Senior Citizens Centre to share the learnings from the experience, about how this valuable knowledge can be translated across Chorus.
Great culture creates great results!