My Community powered by Chorus

1. Access the Play Store (Android) or App Store (iPhone) using your smartphone or tablet
2. Search My Community App Powered by Chorus or scan the QR code
3. Select the Chorus App
4. Click on the Install or GET button (download will start)
5. Log in using your mobile number and follow the instructions. If you do not have a mobile number, please speak to your local team to ensure your email address is entered into the system.

If you don’t have a smartphone, or you share a phone with your partner, so only have one number, you can still take advantage of the app if you have an android tablet (e.g. Samsung) or an iPad. This will be done using your email address instead of phone number for your login. Speak to your Local team to ensure we have all your up to date details.

Chorus Support Workers will be able to assist you with downloading the app and how to use it. It is designed to be simple and easy to use to ensure accessibility for all levels of experience.

Select the ‘My Schedule’ button to see all your upcoming visits or social outings. This will also show who is coming. Please note, these are subject to change due to scheduling requirements and Support Worker availability.

Through the ‘My Schedule’ button. There is the ability to request changes (subject to availability) or cancel your service. For changes, the Local team will contact you to discuss availability as soon as they can.

If you select ‘Request a Service’ You will be able to request a new service from Chorus, which will trigger a conversation with your Local team to check availability and funding.

Yes, you will receive a notification through the app to let you know when you are scheduled for a service.

Yes! Select ‘Contact Us’ and send us a message or give your Local team a call.

If you go to ‘My Schedule’, each scheduled service states the name of the Support Worker who is scheduled for that visit. To find out more about this Support Worker, if it is one you are unfamiliar with, go to ‘My Chorus’ and select ‘Meet the Team’ to see profiles of all Chorus people in your Local.

To update details and add friends and family contacts, select ‘Contact Us’ and send us a message or give your Local team a call.

For help with the app, you can speak to either your Support Worker, or Local Customer Partner. You can also reach out to the App developers through the ‘App Support button on the app if you are still having issues.

These are found under the ‘What’s Happening’ button. You can either see upcoming events and book your spot on them under ‘Events’ or see stories posted by the Local Team or wider Chorus community under the ‘Chorus Updates’ button. Here you can also post your own stories for your family and friends to see, but clicking on the + button.

You may not have saved the icon to the homescreen. To do this, on Android, you will need to view all your applications, click and hold the icon and select ‘Add to Homescreen’.

This is a ‘coming soon’ feature. We are working on being able to securely give you access to invoices and statements and will notify you when available.

Yes! Securely pay your invoices by clicking on the ‘Make a Payment’ tile in the app. Ensure you add your Customer Number when paying.

This is a ‘coming soon’ feature. We are working on being able to provide this option and will notify you when available.

This is a ‘coming soon’ feature. We are working on being able to provide this option and will notify you when available.

To add friends and family contacts for them to be able to log into the app, select ‘Contact Us’ and send us a message or give your Local team a call.