Your rights as a Chorus customer

As a Chorus customer, you have the right to:

quick, easy, fair and voluntary access to the right services
that assist you to meet your needs
safe and high-quality services, provided with professional care,
skill and competence;
be actively involved in decisions and choices that impact the
services you receive;
always be treated with respect, dignity and consideration;
be treated without exploitation, abuse, discrimination,
harassment or neglect;
be informed about services, treatment, options and costs in a
timely way in words you can understand;
be helped to find opportunities to meaningfully participate and
be actively included in your community;
the privacy and confidentiality of your personal information;
information on how to provide feedback or make a complaint, and
to expect that any feedback will be addressed promptly, with due
attention and consideration.

For more information on your legal rights, visit these websites:

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