If you have a concern or a complaint about the quality of care or the services you receive from us, we encourage you to contact us immediately so we can deal with the matter quickly and professionally.
When you raise a concern or make a complaint, we will:
- contact you within two business days to let you know we have received your concern or complaint;
- have the matters you raised investigated by the relevant Chorus person;
- give you the name and contact details of the best person to speak to at Chorus during the process;
- work closely with you to resolve your concerns;
- not include your complaint on your personal record with us (it will remain confidential);
- ensure that expressing concerns or making a complaint in no way affects the services you receive from us.