We understand that you may need to cancel services from time to time. The more notice you can give us, the better. Sometimes, where notice is short, service fees may still apply as per your service agreement.
If you receive services from Chorus through your Home Care Package (HCP) or the Commonwealth Home Support Program (CHSP):
- We will charge you a cancellation fee if you give us less than 24 hours’ notice you’re cancelling a scheduled visit.
- You can cancel your visit in advance by:
- calling the Chorus office on 1800 264 268;
- using the My Community app.
If you receive services from Chorus through the National Disability Insurance Scheme (NDIS):
- We will charge you a cancellation fee if you cancel a visit after 3pm on the day before the scheduled visit.
- You can cancel your visit in advance by:
- calling the Chorus office on 1800 264 268;
- using the My Community app.
- Check the NDIS price guide for fees related to cancellations.
We will NOT charge you a cancellation fee if there are exceptional circumstances (such as hospitalisation) where you were unable to notify us.
For more information about cancellations, talk to your Chorus Local.